Why a task is waiting, slow or failed
What the waiting messages mean, why scrapes or runs queue, how retries work, and what to do when a scrape or run fails.
Updated
Quick answer
Waiting tasks say what they're waiting for: a free browser on the server, a free scrape slot on your plan, the account's other task, or the account's working hours. Slow Sales Navigator pages are retried up to 3 times with longer waits. A failed scrape can be retried with Retry, which waits twice as long and carries on from the page where it stopped.
Waiting messages
| Message | Meaning | What to do |
|---|---|---|
| Waiting for a free browser | The server is running as many LinkedIn browsers as it allows | Nothing; it starts when one frees up |
| Waiting for a free scrape slot | Your plan's scrapes-at-once limit is in use | Wait, or ask your admin to raise the limit |
| This account is already running as many scrapes as it's set to | The account's Scrapes at once is reached | Raise it under Scraper › Bulk scrape, within your limit |
| Waiting for this account's other task | Invites, messages and scrapes don't share one account at the same moment | Nothing; it runs after |
| Outside working hours | The account's schedule hasn't started | Check schedules |
Slow pages
Sales Navigator sometimes takes minutes to load a page. Each results page gets 3 tries, waiting longer each time, and the scrape shows what it's doing (for example "Page 7 was slow: trying again").
Failed scrapes
The error explains what LinkedIn did. Click Retry: it waits twice as long for each page and carries on from the page where it stopped. Leads already saved are kept.
Runs that stopped early
A connection or message run lists why it stopped: done, daily limit reached, LinkedIn's weekly limit reached, signed out of LinkedIn, or several failed tries in a row.
Frequently asked questions
My scrape shows 0 leads after several minutes. Is it stuck?
Look at its live step. If it says it's waiting for a slow page or trying again, it's working. If it fails, use Retry.
Why do only some of my scrapes run at once?
Scrapes run only as fast as the server's free browsers, your plan's scrapes-at-once limit, and each account's setting allow.
Still stuck? Ask us and we’ll help.
Contact us